Frequently Asked Questions
Standard/Production/20+ Years
MOQ/After-sales Support
Certification/Test Report
Packaging/Inventory
Payment terms/Shipment/Customs Clearance
R&D/Custimazation/Quality Defect
| Q: What is APPCHEM's background and industry position? |
| A: APPCHEM (Nasdaq: BON) is a Nasdaq-listed botanical extract manufacturer established in 2006. It specializes in the research and development, as well as the production, of plant-based active ingredients for functional foods and personal care. |
| Q: What international certifications has APPCHEM obtained? |
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A: APPCHEM holds a China SC License, ISO9001, ISO22000, FDA registration, Halal, and Kosher certifications. It has passed the Food and Drug Administration of unannounced inspections and on-site audits by global regulatory authorities. |
| Q: What is APPCHEM's production capacity and facility layout? |
| A: Headquartered in Xi'an, APPCHEM operates production bases in Weinan and Tongchuan, with a new facility under construction in Gansu. Its daily production capacity exceeds 1,000 tons. |
| Q: What are APPCHEM's core R&D strengths? |
| A: APPCHEM maintains a PhD-led R&D team where >50% hold advanced degrees. The team utilizes cutting-edge equipment (e.g., molecular distillation, nanofiltration) to develop custom formulations, packaging, and OEM solutions. |
| Q: How does APPCHEM ensure product quality? |
| A: APPCHEM implements full raw material traceability, manufactures in 100,000-Class cleanrooms, applies triple-core technologies (ton-scale extraction, heavy metal removal, enzymatic purification), and conducts rigorous QC inspections from raw materials to finished products. |
| Q: What test reports accompany samples? |
| A: Samples are delivered within 5-10 business days with complete GC, UV, HPLC, and MSDS test reports. |
| Q: What are APPCHEM's delivery capabilities? |
| A: 80% of orders ship immediately. APPCHEM provides global door-to-door multimodal delivery, with logistics optimized for EU/US markets. |
| Q: What is APPCHEM's inventory status? |
| A: APPCHEM maintains over 1,000 tons of inventory across 40+ SKUs spanning four product lines. |
| Q: How does APPCHEM's customer service operate? |
| A: Technical experts respond within 17 minutes via phone/email. A dedicated four-member after-sales team provides real-time support, with full visibility of the supply chain through an order tracking system. |
| Q: What technological achievements has APPCHEM attained? |
| A: APPCHEM has applied for 30+ national invention patents and registered 70+ trademarks. |
| Q: What is the standard packaging specification? |
| A: Products are packed in 25KG fiber drums with inner foil bags. |
| Q: What are APPCHEM's product storage requirements? |
| A: All products must be stored in dry, cool conditions. |
| Q: What shipment safety guarantees does APPCHEM provide? |
| A: APPCHEM guarantees all goods are non-hazardous (non-flammable/non-explosive) and consistent with customs declarations. Under normal transportation conditions, APPCHEM assumes full liability for product-related losses. |
| Q: What differentiates APPCHEM from competitors? |
| A: Key differentiators include: |
| (1) PhD-led R&D team |
| (2) Proprietary triple-core extraction technologies |
| (3) End-to-end supply chain traceability |
| Q: Does APPCHEM provide product customization? |
| A: Yes, APPCHEM offers comprehensive customization services, including formulation development, packaging design, and OEM solutions, subject to factory audit approval. |
| Q: What is APPCHEM's Minimum Order Quantity (MOQ) policy? |
| A: MOQ varies by product. Specific thresholds are available upon consultation with our sales team. |
| Q: Which payment methods and trade terms does APPCHEM accept? |
| A: APPCHEM accepts T/T and L/C payments under EXW, FOB, or CIF terms. Formal quotations detail applicable pricing. |
| Q: How is customs clearance responsibility assigned? |
| A: Clearance obligations follow Incoterms rules (e.g., FOB/CIF). APPCHEM provides complete documentation to facilitate customs procedures. |
| Q: What is APPCHEM's policy for returns due to quality defects? |
| A: Customers receive replacements or compensation for verified quality defects. APPCHEM fully covers transport-related damages. |
| Q: What service level does APPCHEM commit to for after-sales support? |
| A: Our 4-member support team guarantees expert responses within 17 minutes via phone/email, with real-time order tracking. |
| Q: Who assumes liability for product-related losses during shipment? |
| A: APPCHEM bears all liability for losses attributable to its products under standard transportation conditions. |